Updated Locations for Week of June 27th:
Wade Park VA Hospital
Parma Outpatient Clinic
North Royalton, Warrensville Heights, and Garfield Heights Libraries (Cuyahoga County branches)
If you have any questions, please call 216-698-2600

Click Here to Request Emergency Financial Assistance

Veterans Benefits

Financial Assistance

Memorial Affairs

VA Medical Transporation


As Americans, we all share the responsibility of protecting our service men and women. And as fellow veterans, it’s our duty. The Cuyahoga County Veterans Service Commission understands the issues Veterans are facing, and we offer a holistic approach to helping Veterans and their families fight against unexpected hardships. From VA benefits to emergency financial assistance, memorial affairs, medical transportation, and so much more, we are here to ease your stress and help you regain your footing. We encourage all honorably discharged veterans living in Cuyahoga County to let us know how we can help. There are a variety of no-cost services that may be available to you. Please look through our website or call us at (216) 698-2600 to speak with a fellow Veteran who is ready to assist you. Thank you for your service.

Vet Connect 2022

The Cuyahoga County Veterans Service Commission is committed to helping Veterans and their dependents. Whether you need assistance with a VA claim or help with mortgage or food, the CCVSC is here for you. We are excited to invite Veterans and Dependents to our VetConnect Event on June 25th. VetConnect 2022 is a collaboration of Veterans Serving Organizations bringing multiple services to one location. This one day event will provide free food, VSC assistance, Dog Tags, Veteran ID Cards and so much more. Visit www.CuyahogaVets.org/VetConnect to learn more

About Us

The Veterans Service Commission was established to assist honorably discharged veterans, their spouses and minor children. We prepare claims for the Federal Department of Veterans Affairs so that veterans and their eligible dependents can receive compensation, pension and education benefits. We also assist our clients who have met with unexpected hardships by providing financial assistance to help with mortgage, rent, food, utilities and other expenses of daily life. We prepare veterans for employment and provide resources that enhance their qualifications for new careers. Our social work staff can provide a case managed environment for those clients who need more direct intervention. While the Veterans Service Commission is not funded by, or associated with the Federal Department of Veterans Affairs, our Service Department assists veterans and their families with VA claims. The Veterans Service Commission does not take applications over the phone and will never call you to solicit any personal information such as Social Security number, VA claim number, or date of birth. Do not give any of your personal information to anyone who calls you claiming to represent any agency. The Veterans Service Commission is legislated by the State of Ohio and funded by Cuyahoga County property taxes. Each of the 88 Veterans Service Commissions in the State of Ohio has a board of five Commissioners created under the Ohio Revised Code, ORC 5901, who administer the programs for their respective counties.

Mission Statement

The mission of the Veterans Service Commission is to continue to provide direct and indirect financial assistance and other benefits to veterans and their dependents who have met with an unexpected hardship resulting from illness, injury, or loss of employment, and meet eligibility requirements. The Commission has established outreach programs with other county, state and federal agencies to assist veterans and their dependents with employment and training for employment, so they have all of the tools needed to re-enter the workforce and not be dependent on this Commission for assistance. This Commission also assists in initiating claims for benefits, obtaining documents to substantiate proof for these benefits, provides free graves and funerals for honorably discharged indigent veterans, and procures grave markers for veterans.

Vision Statement

Founded in 1886, The Cuyahoga County Veterans Service Commission is committed to providing world class service to veterans where and when they need it. We will continue to identify opportunities to improve and eliminate gaps in service when they present themselves. We are more than simply the services we provide, we are the conduit for expanding services, improving collaboration, improving access to services and creating solutions to the problems that face our veteran community. We will be highly trained, knowledgeable, compassionate, and dedicated advocates for the veterans of Cuyahoga County.



Mel Baher
American Legion

Frank Pocci
Christopher Grau
Disabled American Veterans (DAV)
Jim Riley
Veterans of Foreign Wars (VFW)
Bob Potts
Vietnam Veterans of America (VVA)

Leadership Team

Executive Director
Jon Reiss
(216) 698-2611

Deputy Director
Feronne Williams
(216) 698-3845

Service Department Manager
Melinda Halliburton
(216) 698-2639

Executive Secretary (Board of Commissioners)
Mary Kitko
(216) 698-2651

Financial Operations Manager
Contact: Terrance Ness
(216) 698-2732

Finance Supervisor
Terrance Ness
(216) 698-2732

Financial Assistant Manager
Jeanne Bell 
(216) 698-2937

Administrative Coordinator
Patricia Smith
(216) 698-2628

Administrative Team

Network Administrator
Sylvester Byers III
(216) 698-2394

Operations Specialist
Patricia Galbraith
(216) 698-2397

Office Support Specialist

Operations Specialist
Colleen Kehoe
(216) 698-2392

Outreach Coordinator
Robert McEndree
(216) 698-2615

Outreach Coordinator
Albert Mitchell
(216) 698-2356

Veterans Service Officers

Charlene Amos (MAIN)
(216) 698-3831

JoAnne Boulter (WP)
(216) 791-3800 EXT 64154

Iris DeHart (WP)
(216) 791-3800 ext. 66167

Geniece Garner (CBOC)
(216) 791-7000 ext.40344

Jeffrey Kobza (WP)
(216)791-3800 ext 66079

Jennifer Olp (MAIN)
(216) 698-2379

David Paroline (WP)
(216) 791-3800 ext 66405

Carly Wilder (MAIN)
(216) 443-8024

Carrie Reese (Main)
(216) 698-2291

Rahmin Wright (MAIN)
(216) 698-4955

Christopher Williams (CBOC)
(216) 739-7000 EXT 40342

Eligibility Specialists


( ) indicates location

WP = Wade Park VA Medical Center
CRRC = Community Resource Referral Center
VARO = VA Regional Office / Federal Building
CBOC = Parma VA Community Based Outpatient Clinic
MAIN = Our Cleveland Office

Veterans Crisis Line

The Veterans Crisis Line connects veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline. Veterans and their loved ones can call 1-800-273-8255 and press 1 to receive confidential support 24 hours a day, 7 days a week, 365 days a year. Support for individuals who are deaf or hard of hearing can click here for support. Veterans Crisis Line