Attention Cuyahoga County!!!!! The CCVSC Main Office is Effectively Closed Until Tuesday February 1, 2022*. Applicants May Come To Main Office to Pick Up Financial Assistance Items, Once Approved (voucher, food card, clothing assistance, etc.). We Apologize For Any Inconvenience This May Cause.
***No, The Office Is Not Open To Drop Off Paperwork. Please Visit One of Our Satellite Office Locations If You Require Further Assistance***

Click Here to Request Emergency Financial Assistance

Veterans Benefits

Financial Assistance

Memorial Affairs

VA Medical Transporation


As Americans, we all share the responsibility of protecting our service men and women. And as fellow veterans, it’s our duty. The Cuyahoga County Veterans Service Commission understands the issues Veterans are facing, and we offer a holistic approach to helping Veterans and their families fight against unexpected hardships. From VA benefits to emergency financial assistance, memorial affairs, medical transportation, and so much more, we are here to ease your stress and help you regain your footing. We encourage all honorably discharged veterans living in Cuyahoga County to let us know how we can help. There are a variety of no-cost services that may be available to you. Please look through our website or call us at (216) 698-2600 to speak with a fellow Veteran who is ready to assist you. Thank you for your service.

About Us

The Veterans Service Commission was established to assist honorably discharged veterans, their spouses and minor children. We prepare claims for the Federal Department of Veterans Affairs so that veterans and their eligible dependents can receive compensation, pension and education benefits. We also assist our clients who have met with unexpected hardships by providing financial assistance to help with mortgage, rent, food, utilities and other expenses of daily life. We prepare veterans for employment and provide resources that enhance their qualifications for new careers. Our social work staff can provide a case managed environment for those clients who need more direct intervention. While the Veterans Service Commission is not funded by, or associated with the Federal Department of Veterans Affairs, our Service Department assists veterans and their families with VA claims. The Veterans Service Commission does not take applications over the phone and will never call you to solicit any personal information such as Social Security number, VA claim number, or date of birth. Do not give any of your personal information to anyone who calls you claiming to represent any agency. The Veterans Service Commission is legislated by the State of Ohio and funded by Cuyahoga County property taxes. Each of the 88 Veterans Service Commissions in the State of Ohio has a board of five Commissioners created under the Ohio Revised Code, ORC 5901, who administer the programs for their respective counties.

Mission Statement

The mission of the Veterans Service Commission is to continue to provide direct and indirect financial assistance and other benefits to veterans and their dependents who have met with an unexpected hardship resulting from illness, injury, or loss of employment, and meet eligibility requirements. The Commission has established outreach programs with other county, state and federal agencies to assist veterans and their dependents with employment and training for employment, so they have all of the tools needed to re-enter the workforce and not be dependent on this Commission for assistance. This Commission also assists in initiating claims for benefits, obtaining documents to substantiate proof for these benefits, provides free graves and funerals for honorably discharged indigent veterans, and procures grave markers for veterans.

Vision Statement

Founded in 1886, The Cuyahoga County Veterans Service Commission is committed to providing world class service to veterans where and when they need it. We will continue to identify opportunities to improve and eliminate gaps in service when they present themselves. We are more than simply the services we provide, we are the conduit for expanding services, improving collaboration, improving access to services and creating solutions to the problems that face our veteran community. We will be highly trained, knowledgeable, compassionate, and dedicated advocates for the veterans of Cuyahoga County.



Mel Baher
American Legion
Frank Pocci
Christopher Grau
Disabled American Veterans (DAV)

Veterans of Foreign Wars (VFW)
Bob Potts
Vietnam Veterans of America (VVA)

Leadership Team

Executive Director
Jon Reiss
(216) 698-2611
Deputy Director
Feronne Williams
(216) 698-3845
Service Department Manager
Melinda Halliburton
(216) 698-2639
Executive Secretary (Board of Commissioners)
Mary Kitko
(216) 698-2651
Service Department Manager
Charlene Amos
(216) 698-3831
Finance Supervisor
Terrance Ness
(216) 698-2732
Financial Operations Manager
Contact: Terrance Ness
(216) 698-2732
Quality Assurance Coordinator
Daren Williams
(216) 698-4712


Administrative Team

Network Administrator
Sylvester Byers III
(216) 698-2394
Operations Specialist
Patricia Galbraith
(216) 698-2397
Office Support Specialist
Laura Scullin
(216) 698-2626
Operations Specialist
Colleen Kehoe
(216) 698-2392
Outreach Coordinator
Robert McEndree
(216) 698-2615
Outreach Coordinator
Albert Mitchell
(216) 698-2356


Veterans Service Officers

JoAnne Boulter (MAIN)
(216) 443-8024
David Paroline (MAIN)
(216) 698-2624
Iris DeHart (WP)
(216) 791-3800 ext. 66079
Jennifer Olp (MAIN)
(216) 698-2379
Geniece Garner (CBOC)
(216) 791-7000 ext.40344
Carrie Reese (Main)
(216) 698-2291
Jeffrey Kobza
William Vissi (WP)
(216) 791-3800 ext. 64154
Robert McEndree (MAIN)
(216) 698-2615
Rahmin Wright (MAIN)
(216) 698-4955
Alexander Cohen (MAIN)
Christopher Williams (MAIN)


Eligibility Specialists

Jeanne Bell (CRRC)
(216) 698-2937
Cell Phone(216)302-9968


( ) indicates location

WP = Wade Park VA Medical Center
CRRC = Community Resource Referral Center
VARO = VA Regional Office / Federal Building
CBOC = Parma VA Community Based Outpatient Clinic
MAIN = Our Cleveland Office

Veterans Crisis Line

The Veterans Crisis Line connects veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline. Veterans and their loved ones can call 1-800-273-8255 and press 1 to receive confidential support 24 hours a day, 7 days a week, 365 days a year. Support for individuals who are deaf or hard of hearing can click here for support. Veterans Crisis Line